Stepping into the Reader’s Shoes is the Key to Good Technical Writing.
Understanding the Audience.
- To understand the audience you must first analyse the audience. This is a vital first step in the preparation of a good document.
- Your analysis should assess how familiar various readers will be with the subject. From this you should identify what you will need to explain and how much detail you will need to give.
- Next ask yourself – what is it that I want my readers to do when they have finished reading the document? The actions that you wish the readers to take will dictate the most important message (known as the Key Message) of the document. Clarify this Key Message in your head before going any further. Write out the Key Message and keep it in front of you while you write.
- Place the Key Message at the beginning of the opening paragraph of your document (usually the summary) so that it is clear to the reader that this is the Key Message e.g. Prototype A is the preferred option for Generation II of the Gizmo, this option is the only one of the five tested that fulfils all the design brief mandatory criteria.
- Make sure to analyse your audience on paper, not in your head, this will help to clarify your thoughts and ensure that you do not stray from the Key Message.
To find out more about this and other practical tips that will improve your technical writing why not come along to one of our Technical Writing Skills training courses. To enquire further or to book, simply log on to https://www.sqt-training.com/
John Lafferty – Technical Writing Tutor
John Lafferty is the tutor on the SQT Training Ltd. Technical Writing Skills course. John also delivers courses in areas such as Quality Systems, Process Validation, Software Validation and Quality Risk Management on behalf of SQT. John runs a Quality Management Consultancy, Northridge Quality & Validation, which specialises in providing assistance to the Medical Devices and Pharmaceutical sector.