Lean Six Sigma is now a highly regarded and widely deployed approach to Continuous Improvement and has become the process improvement methodology of choice for organisations that are serious about achieving world class performance in quality and customer satisfaction. Lean Six Sigma is a team based application of process data and process knowledge to drive process improvement and cost savings in a disciplined project by project approach. This Black Belt (Service & Transaction) course works through the DMAIC (Define, Measure, Analyse, Improve and Control) approach to process improvement in the Service and Transaction environment providing delegates with the critical tools involved.
This Black Belt (Service & Transaction) programme is delivered over 12 days training. This in-house course can be customised in advance to meet the specific needs of the44 organisation, including the choice of statistical software (SigmaXL or Minitab). Practical use of the software can be tailored to the delegates’ organisation by using real data examples from the organisation (where possible).
SQT certification of the delegate as a Black Belt (Service & Transaction) is only achieved on completion of a major project, documenting application of the learning tools and evidence of the savings generated. This strategic and comprehensive project must be identified in advance of training which, once successful, will deliver real improvement and tangible savings of €50k annualised. Delegates have up to 12 months following training to complete their final written project report.
This project forms a major part of the training process as it is only by ‘doing’, that people really learn the tools and techniques of Lean Six Sigma. For this reason our training is specifically designed to be very practical and hands-on so that delegates, once they achieve Black Belt status, can go on to lead major improvement initiatives and drive lasting change within their respective organisations.
Key Success Factors Differentiating Lean Six Sigma from other Quality Initiatives:
You must start by focusing on the customer and identify their critical to quality requirements.
You must ensure that your processes are designed and managed to meet these key customer requirements.
There must be appropriate measurements in place to understand how well you are meeting customer requirements and more importantly, how well the customer feels you are meeting their requirements.
You need to involve your people, ensuring they are effectively equipped (trained) so that they are able and feel able, to challenge their processes and improve the way they work.
Improvements are implemented project by project, using a systematic, data driven, problem solving and process improvement approach.
No change happens without the correct Leadership, Support and Management Behaviour, this is the real key to Lean Six Sigma success.
What Impact Can Lean Six Sigma Methodology Have On ‘Transactional Processes’?
9.00am - 5.30pm