Coaching Skills for People Managers

This course is designed to provide individuals and managers with the ability to support others as they develop existing and/or new skills to enhance their individual performance in the workplace. This course will give an opportunity for attendees to learn about useful coaching models, as well as the opportunity to practice these models and receive feedback and support as they develop their own individual coaching abilities. This course will provide the skills, knowledge, and tools required to undertake organizational coaching.

Delivery Mode

  • Customised

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What's covered?

  • Understand the role of the coach.
  • Understand what makes a good coach.
  • Separate the coaching role from other organisational roles.
  • Understand how and why individual performance can be improved through coaching.
  • Set meaningful and powerful coaching goals.
  • Understand how individual coaching can contribute to organisational goals.
  • Create the necessary safe and confidential conditions for coaching effectiveness
  • Understand the role of questions in the coaching process.
  • Agree outcomes and managing expectations.
  • Understand and address the challenges in the coaching relationship.

Who should participate?

Anyone who wants to have an understanding of the organizational and workplace context within which performance and career development takes place. Those who would like to have the skills, knowledge, and tools required to undertake individual and organizational coaching.

What will I learn?

Participants achieve the following learning outcomes from the programme;

  • Understand the distinctive nature of coaching as a tool for enhancing workplace effectiveness and career development.
  • Learn how to use the G.R.O.W. model of coaching.
  • Understand the organizational context of coaching.
  • Learn how to set powerful goals for individual development.
  • Understand the importance and confidential nature of the coaching relationship.
  • Develop the skills of active listening and questioning.
  • Develop personal effectiveness as a coach.
  • Manage a coaching relationship and evaluate the effectiveness of coaching as an employee development tool.

Who are the tutors?

Gina Ryan

Gina Ryan has over thirty years’ experience in people management and entrepreneurship, across the telecommunications and food industry, with a particular focus on employee engagement and development, and excellence in customer service. An experience and qualified coach, Gina is passionate about continuous professional development. Over a number of years Gina has facilitated the professional growth and development of individuals from a diverse range of backgrounds: from community leaders, academic institutions, pharma, food production to data processing, maintenance and contact centres. Gina establishes rapport and credibility with clients from the first interaction – and co-creates the environment to allow clients to affect real change in their organisation.

Clients find her facilitation style to be motivating, powerful and instrumental in finding a depth of understanding and clarity on their own issues, while at the same time maintaining control of the options they choose to follow, and the actions they design; in essence using the learning environment to custom build the skills and answers to their own specific needs. As someone who facilitates development on the basis of experiential learning, nothing is offered to the learners that Gina has not had experience of achieving success with in the workplace.

Gina holds a QQI Award in Coaching through LIT Thurles and is a member of the ICF (International Coach Federation), she has also been invited to mentor on this course. She also holds Diplomas in L&D Principles and IT and CIPD (Certification in Personnel Management Practice) through UL, and has Associate Membership of CIPD.  She was a mentor on the Certificate in Coaching Skills Course in LIT Thurles for three years

Gina has recently completed the “Diploma in Mindfulness Teacher Training and Positive Psychology (Irish Mindfulness Academy) at the Marino Institute of Education.” The establishment of Mindfulness skills as a tool to enable individuals to build resilience, agility and design options for themselves in both work and life has been evolving over the last decade in workplaces globally. Building on the bedrock of Positive Psychology Gina supports learners as they apply these concepts in their own lives to create real and sustainable benefits, on both a personal and professional level.

How do we train and support you?

Building on over 40 years combined experience in human resource learning and development; the tutors utilize an experiential learning approach to their programs. This methodology of learning provides an opportunity for learners to engage with, experience and apply the learning in a practical way and also provides the opportunity for learners to receive feedback on their newly applied skills. The opportunity is also provided to learners to reflect on the full learning experience and how this might be of value to them in the achievement of their learning goals.

To assist and continue with skills development, we facilitate via email a post learning reflective practice utilising skills practice sessions recorded during the course. This assists delegates in embedding new learning, gives further support and enables them to define any further actions required.

This program offers one to one or group coaching as an additional element to further support the delegate and embed the learning process.

Gina Ryan


Gina Ryan


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