Coaching Skills for People Managers

This interactive programme introduces coaching as a core leadership skill. Using practical tools and structured frameworks learners will explore how coaching supports performance development and organisational goals. 

Topics include: 

• Understanding the role and qualities of an effective coach 
• Distinguishing coaching from other managerial roles 
• Using coaching to enhance individual and organisational performance 
• Setting powerful measurable coaching goals 
• Creating safe and confidential conditions for coaching conversations 
• Applying effective questioning and active listening techniques 
• Managing coaching challenges and expectations 

All modules are practical and can be adapted to meet specific organisational requirements through in-company delivery. 

This programme is ideal for managers supervisors and individuals who want to build their ability to coach effectively within a workplace context. It is designed for those seeking to enhance both individual and team performance through coaching practices. 

It is particularly suitable for: 

• Team leaders and supervisors 
• Middle managers 
• HR professionals and learning & development specialists 

Learners will finish with the capability to coach confidently in support of performance and organisational priorities. 

English Language Competency
A good standard of written and spoken English is important to engage effectively with this programme.

On successful completion of this course learners will be able to: 

• Explain the unique value of coaching as a tool for workplace development 
• Apply the G.R.O.W. model of coaching in practical situations 
• Set clear measurable coaching goals aligned to organisational objectives 
• Build and maintain confidential and supportive coaching relationships 
• Demonstrate active listening and powerful questioning skills 
• Manage the coaching process and evaluate its effectiveness as a development tool 

These outcomes ensure learners leave with practical skills that can be applied immediately in the workplace. 

This programme is delivered by highly experienced tutors with deep expertise in coaching and people development. Each tutor brings real-world experience sector-specific insights and a passion for practical training. Their focus is on building learner confidence through engaging hands-on exercises and personalised support. 

Learners benefit from the tutor’s expertise as well as guidance tailored to their specific workplace challenges. 

Gina Ryan

Gina Ryan has over thirty years’ experience in people management and entrepreneurship, across the telecommunications and food industry, with a particular focus on employee engagement and development, and excellence in customer service. An experienced and qualified coach, Gina is passionate about continuous professional development. Over a number of years Gina has facilitated the professional growth and development of individuals from a diverse range of backgrounds: from community leaders, academic institutions, pharma, food production to data processing, maintenance and contact centres. Gina establishes rapport and credibility with clients from the first interaction – and co-creates the environment to allow clients to affect real change in their organisation.

Clients find her facilitation style to be motivating, powerful and instrumental in finding a depth of understanding and clarity on their own issues, while at the same time maintaining control of the options they choose to follow, and the actions they design; in essence using the learning environment to custom build the skills and answers to their own specific needs. As someone who facilitates development on the basis of experiential learning, nothing is offered to the learners that Gina has not had experience of achieving success with in the workplace.

Gina holds a QQI Award in Coaching through LIT Thurles and is a member of the ICF (International Coach Federation), she has also been invited to mentor on this course. She also holds Diplomas in L&D Principles and IT and CIPD (Certification in Personnel Management Practice) through UL, and has Associate Membership of CIPD.  She was a mentor on the Certificate in Coaching Skills Course in LIT Thurles for three years

Gina has recently completed the “Diploma in Mindfulness Teacher Training and Positive Psychology (Irish Mindfulness Academy) at the Marino Institute of Education.” The establishment of Mindfulness skills as a tool to enable individuals to build resilience, agility and design options for themselves in both work and life has been evolving over the last decade in workplaces globally. Building on the bedrock of Positive Psychology Gina supports learners as they apply these concepts in their own lives to create real and sustainable benefits, on both a personal and professional level. Gina has also recently completed a Professional Diploma in Digital Learning Design (GCU)

We use a highly interactive, practical methodology rooted in experiential learning. This ensures that every learner has the opportunity to apply new techniques, receive feedback and reflect on personal development throughout the course. 

Support elements include: 

• Pre-training consultation for in-company courses to tailor content to learner and organisational needs 
• Facilitated skills practice sessions recorded for feedback and individual reflection, allowing learners to experiment in a safe, supportive space 
• Guided post-training reflective activities designed to embed learning, support behavioural change and identify future goals 
• Optional personalised coaching sessions (either one-to-one or group-based) 
• Live training is available virtually or delivered onsite to suit the needs of the team 

Class sizes are generally limited to 10-12 participants to support personalised learning and individual support. 

This programme provides a strong foundation in workplace coaching. Learners may also consider: 

• Managing Performance Effectively 
• Train the Trainer for Industry 
• Leading & Managing People - QQI Level 6 

These next steps help learners to build on their coaching expertise and broaden their leadership capabilities.