Communication Essentials in the Workplace

This programme is available In-House and currently delivered through virtual classroom training.

Communication Skills are highly valued in the workplace. The acquisition of these skills is a life-long process, and central to personal, social and professional development and fulfillment. In this program you will explore the makeup of communication, assess your own communication skills and practise techniques to help improve and develop better understanding and meaning in the workplace.

Delivery Mode

  • Customised

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What's covered?

  • What is communication?
  • Types of communication - Business and Personal
  • Communication cycle and its application
  • How do I successfully communicate – what am I saying?
  • Core communication skills - listening and asking effective questions
  • Skills practice
  • Technology and its role in effective communication

Who should participate?

Anyone who has an interest in developing their overall communication skills within or outside of the workplace.

What will I learn?

Participants achieve the following learning outcomes from the programme;

  • Develop an awareness of the essential role played by communication in human interaction
  • Acquire a deeper understanding of the communication skills relevant to professional and personal development
  • Understand the different ways in which we communicate using words, tone and body language
  • Acquire the skills and confidence to convey and interpret meaning, verbally, visually and in writing
  • Explore the use of modern communication and information technology, and its application in personal and professional life.

Who are the tutors?

Gina Ryan

Gina Ryan has over thirty years’ experience in people management and entrepreneurship, across the telecommunications and food industry, with a particular focus on employee engagement and development, and excellence in customer service. An experience and qualified coach, Gina is passionate about continuous professional development. Over a number of years Gina has facilitated the professional growth and development of individuals from a diverse range of backgrounds: from community leaders, academic institutions, pharma, food production to data processing, maintenance and contact centres. Gina establishes rapport and credibility with clients from the first interaction – and co-creates the environment to allow clients to affect real change in their organisation.

Clients find her facilitation style to be motivating, powerful and instrumental in finding a depth of understanding and clarity on their own issues, while at the same time maintaining control of the options they choose to follow, and the actions they design; in essence using the learning environment to custom build the skills and answers to their own specific needs. As someone who facilitates development on the basis of experiential learning, nothing is offered to the learners that Gina has not had experience of achieving success with in the workplace.

Gina holds a QQI Award in Coaching through LIT Thurles and is a member of the ICF (International Coach Federation), she has also been invited to mentor on this course. She also holds Diplomas in L&D Principles and IT and CIPD (Certification in Personnel Management Practice) through UL, and has Associate Membership of CIPD.  She was a mentor on the Certificate in Coaching Skills Course in LIT Thurles for three years

Gina has recently completed the “Diploma in Mindfulness Teacher Training and Positive Psychology (Irish Mindfulness Academy) at the Marino Institute of Education.” The establishment of Mindfulness skills as a tool to enable individuals to build resilience, agility and design options for themselves in both work and life has been evolving over the last decade in workplaces globally. Building on the bedrock of Positive Psychology Gina supports learners as they apply these concepts in their own lives to create real and sustainable benefits, on both a personal and professional level.

How do we train and support you?

Building on over 40 years combined experience in human resource learning and development, the tutor utilises an experiential learning approach to their programmes. This methodology of learning provides an opportunity for learners to engage with, experience and apply the learning in a practical way and also provides the opportunity for learners to receive feedback on their newly applied skills. The opportunity is also provided to learners to reflect on the full learning experience and how this might be of value to them in the achievement of their learning goals.

To assist and continue with skills development, we facilitate via email a post learning reflective practice utilising skills practice sessions recorded during the course. This assists delegates in embedding new learning, gives further support and enables them to define any further actions required.

This program offers one to one or group coaching as an additional element to further support the delegate and embed the learning process.

Gina Ryan


Gina Ryan


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