Communication Essentials in the Workplace

This course explores the essential elements of effective workplace communication and provides learners with practical strategies to apply immediately. 

Key topics include: 

• The communication process: principles and models 
• Types of communication: business vs personal 
• Communication cycle and how it applies in the workplace 
• Verbal and non-verbal communication: words tone and body language 
• Active listening and effective questioning 
• Technology and tools for workplace communication 
• Skills Practice sessions and feedback 

Learners benefit from a highly supportive, inclusive environment that encourages open practice and peer feedback. For in-company training, the programme can be fully tailored to reflect specific organisational goals, team dynamics and real-world communication challenges. 

This course is ideal for individuals seeking to enhance their communication capabilities and developing stronger communication strategies in any professional, team-based, client-facing, or personal environment. 

It is particularly beneficial for: 

• New professionals looking to strengthen interpersonal skills 
• Customer service and support professionals 
• Team members and cross-functional collaborators 
• Supervisors and team leads 
• Mid to senior-level managers 

English Language Competency
A good standard of written and spoken English is important to engage effectively with this programme.

On successful completion of this course, learners will be able to: 

• Recognise the essential role of communication in personal and professional development 
• Gain deeper understanding and practical experience of active listening and purposeful questioning 
• Evaluate their own communication style and adapt it to different audiences 
• Apply verbal, visual and written communication methods with clarity and confidence 
• Use words, tone and body language awareness to improve interpersonal interactions 
• Integrate modern technology tools to enhance communication effectiveness 

These outcomes empower learners to navigate diverse workplace situations with improved awareness, confidence and skill. 

This course is led by experts in communication and workplace behaviour, with extensive experience designing and delivering training across multiple industries.
Each tutor brings real-world experience, sector-specific insights and a passion for practical training. Their focus is on building learner confidence through engaging, hands-on exercises and personalised support. 

Our tutors support every learner’s journey through expert facilitation and guidance. 

Gina Ryan

Gina Ryan has over thirty years’ experience in people management and entrepreneurship, across the telecommunications and food industry, with a particular focus on employee engagement and development, and excellence in customer service. An experienced and qualified coach, Gina is passionate about continuous professional development. Over a number of years Gina has facilitated the professional growth and development of individuals from a diverse range of backgrounds: from community leaders, academic institutions, pharma, food production to data processing, maintenance and contact centres. Gina establishes rapport and credibility with clients from the first interaction – and co-creates the environment to allow clients to affect real change in their organisation.

Clients find her facilitation style to be motivating, powerful and instrumental in finding a depth of understanding and clarity on their own issues, while at the same time maintaining control of the options they choose to follow, and the actions they design; in essence using the learning environment to custom build the skills and answers to their own specific needs. As someone who facilitates development on the basis of experiential learning, nothing is offered to the learners that Gina has not had experience of achieving success with in the workplace.

Gina holds a QQI Award in Coaching through LIT Thurles and is a member of the ICF (International Coach Federation), she has also been invited to mentor on this course. She also holds Diplomas in L&D Principles and IT and CIPD (Certification in Personnel Management Practice) through UL, and has Associate Membership of CIPD.  She was a mentor on the Certificate in Coaching Skills Course in LIT Thurles for three years

Gina has recently completed the “Diploma in Mindfulness Teacher Training and Positive Psychology (Irish Mindfulness Academy) at the Marino Institute of Education.” The establishment of Mindfulness skills as a tool to enable individuals to build resilience, agility and design options for themselves in both work and life has been evolving over the last decade in workplaces globally. Building on the bedrock of Positive Psychology Gina supports learners as they apply these concepts in their own lives to create real and sustainable benefits, on both a personal and professional level. Gina has also recently completed a Professional Diploma in Digital Learning Design (GCU)

We use a highly interactive, practical methodology rooted in experiential learning. This ensures that every learner has the opportunity to apply new techniques, receive feedback and reflect on personal development throughout the course. 

Support elements include: 

• Pre-training consultation for in-company courses to tailor content to learner and organisational needs 
• Facilitated skills practice sessions recorded for feedback and individual reflection, allowing learners to experiment in a safe, supportive space 
• Guided post-training reflective activities designed to embed learning, support behavioural change and identify future goals 
• Optional personalised coaching sessions (either one-to-one or group-based) - offering tailored guidance to reinforce experiential learning and address specific communication challenges 
• Live training is available virtually or delivered onsite to suit the needs of the team 

Class sizes are generally limited to 10 - 12 participants to support personalised learning and individual support. 

Learners who complete this course may wish to build on their learning through more advanced or related programmes. 

Progression opportunities include: 

• Presentation Skills 
• Dealing with Challenging Situations and People 
• Emotional Intelligence and its Role in Managing Effectively 
• Team Leadership 

These courses continue to develop professional communication and leadership capabilities.