Developing a Process-based Quality Management System for ISO 9001:2015

ISO 9000 defines a quality process as a ‘set of interrelated or interfacing activities, which transform inputs into outputs. The purpose of the process approach is to enhance an organisation’s effectiveness and efficiency in achieving its defined objectives. In relation to ISO 9001:2015 this means enhancing customer satisfaction by meeting customer requirements. This course aims to provide an understanding of the concepts, intent and the application of the “process approach” to the ISO 9001 Quality Management System standard.

Delivery Mode

  • Customised

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What's covered?

  • The 8 Principles of Quality Management
  • How to identify your key business processes
  • The system/process/procedure relationship
  • Defining your system & processes
  • How to map processes & activities cross-functionally
  • Process mapping techniques
  • Measuring process and system performance
  • Choosing the right measures (key performance indicators) to measure the effectives & efficiency of processes.

Who should participate?

  • Quality managers & engineers
  • Business improvement managers
  • Internal and supplier/vendor auditors
  • Those who manage quality management systems

What will I learn?

Participants achieve the following learning outcomes from the programme;

  • Identify their key business processes
  • Differentiate between policies, processes and procedures
  • Map processes & activities cross-functionally
  • Learn process mapping techniques
  • Measure process & system performance
  • Choose the right measures (key performance indicators) to measure the effectiveness & efficiency of their processes.

Who are the tutors?

Finbarr Stapleton

Finbarr Stapleton, Antaris, has a B.Sc. in Industrial Chemistry and a Diploma in Occupational Health & Safety and is a member of IOSH. He has over thirty years experience, initially as Laboratory Manager in an Analytical Laboratory, a number of years experience as an EHS Manager in the Food Industry and subsequently in technical consultancy.

He has successfully implemented OHSAS 18001/45001, ISO 9001, ISO 14001 and ISO 50001 in a large number of industries. He has extensive experience of quality management and environmental and health and safety management systems, energy management, waste management as well as environmental and health and safety legislation. He is a qualified Auditor of ISO 9001, OHSAS 18001/ISO 45001, ISO 14001 and ISO 50001 management systems. Finbarr has also extensive experience of energy management systems such as ISO 50001. He has carried out a number of projects on behalf of the Sustainable Energy Authority of Ireland (SEAI).
He regularly carries out audits and risk assessments for client companies. He has also qualified as a dangerous goods safety adviser.

Finbarr has assisted a number of companies in making successful applications to the EPA (Environmental Protection Agency) for an IPPC (Integrated Pollution Prevention & Control) licence and has also carried out Environmental Impact Assessments for a number of companies.

Finbarr also holds an NUI Certificate in Training and Continuing Education. He is the lead tutor for the Nebosh International Certificate and Diploma courses.

Peter Fleming

Peter Fleming is an accomplished EHSQ professional with credible technical insight coupled with best-in-class interpersonal and communication skills. In the last 14 years, he has specialized in the areas of HAZOP, risk assessment, process safety, fire safety and industrial loss prevention. Peter Has worked with over 300 organizations in Europe, China, Middle East, America, Central America primarily focusing on HAZOP studies and Risk Assessment.

Currently, he has been coordinating a number of HAZOP and SIL studies in Jubail and Saudi Arabia. He has also worked as a safety expert responsible for assessing the safety of Ma’aden operations and processes and preparing a safety risk register for Ma’aden Phosphate Company. His work encompassed beneficiation, ammonia, 3 sulfuric acid, 3 phosphoric acid and 4 diammonium phosphate plants. He has also completed a number of HAZOP studies in Saudi Arabia and Qatar for a number of clients.

Peter Fleming


Peter Fleming


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