This course provides fundamental skills for process design and standardisation, inherent in the application of the “process approach” to ISO management system standards such as ISO 9001, 14001, 45001, 50001, ISO 55001 and many others. Delegates should develop the capability to understand customer and stakeholder requirements and define standardised processes to deliver them.
The process approach used in this training programme enhances an organisation’s effectiveness and efficiency in achieving its defined objectives. With reference to ISO 9001:2015 this means enhancing customer satisfaction by meeting customer requirements.
Requirement of Process Approach for all Annex SL-based Management System Standards
This programme (FD106) has been certified by CQI IRCA, course certificate number 2330
Many people when they encounter the term process approach struggle to grasp an understanding of the term, and without this, the approach cannot be adequately fo...