Introduction to Process Design (Process Mapping)

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This course provides fundamental skills for process design and standardisation, inherent in the application of the “process approach” to ISO management system standards such as ISO 9001, 14001, 45001, 50001, ISO 55001 and many others. Delegates should develop the capability to understand customer and stakeholder requirements and define standardised processes to deliver them.

The process approach used in this training programme enhances an organisation’s effectiveness and efficiency in achieving its defined objectives. With reference to ISO 9001:2015 this means enhancing customer satisfaction by meeting customer requirements.

Requirement of Process Approach for all Annex SL-based Management System Standards.

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Quality managers & engineers
Business improvement managers
Internal and supplier/vendor auditors
Those who manage quality management systems

Participants achieve the following learning outcomes from the programme;

define a process that reflects the flow down of customer and stakeholder requirements.
define the requirements of the customer/stakeholder for a specific process.
develop process standardisation in support of the establishment of good process management practice.
identify where key measures are located in a process.
ensure that processes are well defined and standardised such that they reflect management intent and enable effective audit of performance and risks.
extend process definition through the supply chain.
establish a foundational understanding of current performance/practice.
sustain improvements through effective standardisation.
define a process and standardise it with respect to an understanding of what aspects are key to the specific requirements of customers and stakeholders including compliance requirements.
be a quality coach for process thinking and standardisation.

Liam Regan

Having worked with Antaris for more than eight years, Liam has ...

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Continuous assessment though individual and group exercises

This course is presented by Antaris (01185832)
This programme (FD106) has been certified by CQI IRCA, course certificate number 2330. The International Register of Certificated Auditors (CQI IRCA) is the world's original and largest international certification body for auditors of management systems.

Further information regarding accreditation is available here.

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Snapshot

Accreditation

This programme (FD106) has been certified by CQI IRCA, course certificate number 2330

Course Code

Q0011

Duration

2 training days

Public Price

Virtual Training: €495

+ €30 CQI/IRCA Course Certification

Delivery Mode

This programme is delivered by Classroom, Virtual Training, or In-Company training

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Introduction to Process Design (Process Mapping)

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