Lean Six Sigma Black Belt for Service & Transaction – QQI Level 8

Define

Aim

To successfully launch a Lean Six Sigma project by defining a project, assembling a project team, garnering support for the project from process stakeholders and ensuring a common understanding of the process across all project participants and stakeholders.

Learning Outcomes

Participants achieve the following learning outcomes from the programme;

1. Explain the DMAIC methodology that the project will follow
2. Examine requirements of internal and external process customers to ensure these are aligned with project goals
3. Evaluate the performance of processes in meeting customer requirements
4. Assemble a project team capable of completing a Lean Six Sigma process improvement project
5. Review and refine the project charter to minimize risks to successful project completion
6. Assess stakeholder support for the project
7. Create a project plan and communications plan to manage stakeholder expectations
8. Construct a high level map of the process to achieve a common understanding of the process

Measure

Aim

To develop a factual and accurate picture of the current state of process performance, identifying areas of weakness within the process for further investigation and achieving ‘quick win’ improvements where possible.

Learning Outcomes

Participants achieve the following learning outcomes from the programme;

1. Explain Lean principles to reduce waste and improve flow in processes
2. Construct a suitable map of a process at an actionable level
3. Prepare a plan to collect data from a process
4. Evaluate stability of process output metrics
5. Assess process performance vs customer requirements
6. Analyse historical data from a process using suitable software

Analyse

Aim

To understand the drivers of poor performance in a process and select focus areas for improvement actions.

Learning Outcomes

Participants achieve the following learning outcomes from the programme;

1. Identify causal relationships in a process
2. Complete root cause analysis on the primary causes of poor performance in a process
3. Compare the components of variation in a process using graphical analysis tools (such as multi-vari charts)
4. Distinguish between analytical and enumerative statistical techniques
5. Understand the relationship between sample size and power of a given test
6. Apply tests for statistical significance level for normal and nonparametric statistics
7. Use Analysis of Variance studies to assess factor significance
8. Examine and prioritise process risk using process FMEA

Improve

Aim

To identify and implement optimum solutions using innovative thinking and considering all risks to solution effectiveness

Learning Outcomes

Participants achieve the following learning outcomes from the programme;

1. Facilitate solutions workshops using creative thinking techniques
2. Apply kaizen and other Lean tools to generate process improvements
3. Select appropriate solutions from a list of possible solutions
4. Perform regression analysis to develop prediction models
5. Manage resistance to change in an organization

Control

Aim

To ensure solutions are sustainable and ongoing controls are institutionalized in the organisation

Learning Outcomes

Participants achieve the following learning outcomes from the programme;

1. Standardise and simplify work practices to reduce potential for variation in process outputs
2. Develop appropriate error proofing techniques to enhance solution sustainability
3. Select critical characteristics for monitoring by control chart
4. Identify and construct appropriate control charts for ongoing monitoring of critical process characteristics
5. Create process control plans to identify responsibility for maintaining process performance
6. Communicate the results, recommendations and lessons learned from the project to the organisation

• Business Process Improvement Personnel
• Process Experts & High Potentials
• Operations / Business Unit / Quality Managers
• Those tasked with driving a major change initiative

The aim of the programme is to produce graduates who possess advanced knowledge of theory and practice of Lean Six Sigma to enable them to establish and/or take leadership roles in process improvement efforts in service & transactional organisations.

Participants achieve the following learning outcomes from the programme;

• Have a good understanding of advanced process statistics, including non-parametric statistics, and their application to expanding the boundaries of current knowledge within an existing service and transactional process
• Have detailed knowledge and understanding of a wide range of problem solving principles, tools and techniques and the manner in which these are combined in the overall pursuit of business process improvement in a service and transactional environment via Lean Six Sigma
• Demonstrate the ability to draw conclusions from data through the use of advanced analytical and/or statistical techniques
• Be able to confidently engage in and successfully resolve process engineering projects in both the technical and managerial aspects and communicate effectively their resolution.
• Demonstrate, through leading a project, that the learner thoroughly understands the rigour and discipline of the Lean Six Sigma DMAIC methodology
• Be able to apply Lean Six Sigma concepts and advanced problem solving skills learnt in a variety of contexts in service and transactional environments
• Deliver significant financial and/or customer benefit for the learners employer (target of €50k annualized) through a proactive, investigative and data driven problem solving approach
• Be able to research process engineering issues and solutions to issues, taking responsibility for his/her own learning in unfamiliar learning contexts
• Be able to work independently or effectively lead a cross functional team to solve complex process engineering problems
• Demonstrate the ability to overcome resistance to change and embed such improvements within a service and transaction environment where sustainability is highly dependent on employee and cultural engagement.

• 

  Éamon Ó Béarra

  As an experienced ASQ certified Black Belt and passionate advoc...

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• 

  John Ryan

  John, BE, is one of Ireland’s leading experts in Lean Six Sig...

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Ordinary Bachelor Degree, Level 7 in National Framework of Qualifications in Business or equivalent undergraduate qualification,

or

Certificate in Process Engineering, Lean Six Sigma Green Belt Level 7

or

• A person who has demonstrated the achievement of this level by approved prior experiential learning (APEL).
• Suitable project to complete during training
• Competence in basic Microsoft Office suite of software
• A laptop with the most recent version of SigmaXL software. (On Public courses, this software will be supplied to delegates by SQT and is included in the course fee. On In-House courses, SQT can supply the software licences if required or should your organisation currently use an alternative software package (such as SPCXL or Minitab) this can be used.
• For applicants whose first language is not English, SQT recommends a minimum English language competency of IELTS 6.0 (or equivalent) for successful completion of this It is important to note that learners are not expected to have an IELTS or equivalent examination complete. Potential delegates are expected to self-assess their English language competency against the IELTS Band scores which can be found in this document.
• Skills that are considered necessary for successful participation in the programme include:
  • willingness to learn (reading, research)
  • good communication skills
  • ability to self-direct
  • business acumen
  • assertiveness

Delegates are required to complete an individual Lean Six Sigma Black Belt project. A strategic and comprehensive project must be identified in advance of training which, once successful, will deliver real improvement and tangible savings of €50k annualised.

Assessment is based on:

• Project Proposal (Project Charter + Project Plan) (10%)
• The Project Charter must be submitted to SQT prior to commencement of training. Comprehensive guidelines on project selection and a sample Project Charter will be supplied in advance to all course delegates
• Project Continuous Assessment (10%)
• Written Project Report (30%)
• Project Oral Presentation (30%)
• Written examination (20%)

All elements of the assessment must be taken and Learners must achieve a minimum of 40% in the Written Project Report and Project Oral Presentation and must achieve a minimum of 40% in the overall assessment.

During each module of training, Black Belts get the opportunity to present their project to the group thus developing their presentation skills as well as demonstrating and re-enforcing their knowledge of the tools and techniques.  This forms the Project Continuous Assessment.  Several months after the final training session Black Belt candidates will be invited to present their completed projects to a panel.  Delegates have the opportunity to invite their Project Champion/Management representatives from their own company to the presentation.

Comprehensive guidelines will be given during the course to all delegates. The delegate has up to 12 months following training to complete their final written project report.

This course is a taught course over ten days. Delegates then complete an individual Lean Six Sigma Black Belt project. A strategic and comprehensive project must be identified in advance of training which, once successful, will deliver real improvement and tangible savings of €50k annualised.  Delegates have up to 12 months following training to complete their final written project report.

This classroom based course is highly interactive and uses practical exercises to reinforce tool understanding and learning. The training is enhanced by the vast experience of the tutors who have trained hundreds of Green Belts and Black Belts as well as completing numerous transactional and manufacturing projects themselves.

Lean Six Sigma Black Belt Training is challenging in terms of content and time requirement.  A ‘rule of thumb’ for QQI validated programmes is that one credit is equivalent to approximately 25 ‘learner effort hours’. ‘Learner effort hours’ include training days, time spent at project, time spent studying/reading, learning on the job.

Mentoring
Throughout the training and right through to project completion, Black Belt candidates will receive support and mentoring from their tutor.

Company Support
For companies embarking on a Lean Six Sigma deployment, a 1 day ‘Introduction to Lean Six Sigma’ and a 2 day ‘Lean Six Sigma Champion’ training is available for company personnel, as required.

Free Access to Online Resources
SQT provide learners with access to a free online platform. The online system provides learners with access to a wealth of learning resources (such as course notes, presentations, additional reading, templates, screen casts and links to useful websites). Learners can also upload assessments and receive feedback from Tutors via the system.

Lean Six Sigma Network
Lean Six Sigma Practitioners will be invited to join the Lean Six Sigma Network where they will receive ongoing support and development in their role as a Lean Six Sigma leader and practitioner, as well as network with other companies rolling out Lean Six Sigma initiatives. Meetings are held quarterly.

In-House Courses
For In-House courses, the tutor will contact you in advance to discuss the course programme in more detail in order to tailor it specifically for your organisation.

Course Manual
Delegates will receive a very comprehensive course manual.

This course is validated by QQI at Level 8 on the National Framework of Qualifications (NFQ).  Successful delegates will receive a Special Purpose Award, Certifcate in Process Engineering (40 Credits).

Awards made by QQI are on the National Framework of Qualifications (NFQ). The NFQ provides a way to compare qualifications, and to ensure that they are quality assured and recognised at home and abroad. Qualifications (awards) in the NFQ are recognised in Ireland and abroad.

This programme can be used as a basis for applying for ASQ (American Society for Quality) certification.  Delegates can sit the ASQ Black Belt certification examination. Some further self-study will be required. ASQ certification is a formal recognition by ASQ that an individual has demonstrated a proficiency within, and comprehension of, a specific body of knowledge.

All QQI accredited programmes of education and training of 3 months or longer duration are covered by arrangements under section 65 (4) of the Qualifications and Quality Assurance (Education and Training) Act 2012 whereby, in the event of the provider ceasing to provide the programme for any reason, enrolled learners may transfer to a similar programme at another provider, or, in the event that this is not practicable, the fees most recently paid will be refunded. If transferring to another provider to facilitate programme completion, all learner records will be transferred.