ISO 9001:2015 Overview for Managers (QMS)

This course is available for virtual delivery – please contact us for further details (1 face-to-face training day typically translates into 2 to 4 virtual sessions per day, this is determined by the specific course content. Number of sessions and specific session times will be confirmed in advance of course delivery.)   This half-day course is designed to provide an overview of the requirements of ISO 9001:2015.  It is structured to give managers an understanding of how to design and implement a QMS within their own organisation, the benefits of doing so and the role of leadership in QMS. The course addresses the requirements of ISO 9001:2015 and will incorporate examples of documented information required for ISO 9001 and will be practical in nature. Additionally the course will highlight the differences between the current standard and its 2008 predecessor. The course will also be of interest to companies who do not necessarily wish to move towards formal certification of their QMS but who wish to meet and exceed their customer requirements.

Delivery Mode

  • Customised

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What's covered?

  • Overview and introduction to quality management
  • Requirements of ISO 9001:2015 & Annex SL
  • Overview of QMS terms and definitions
  • Understanding of organisational context and key stakeholders
  • Top management’s role in leadership i.e. what they can/can’t delegate
  • QMS policy and objectives and aligning these with strategic direction of company
  • Taking action to address risks and opportunities
  • Utilizing a process approach and risk-based thinking
  • Documented information i.e. what needs to be maintained and retained
  • Competence and communication and obtaining buy-in
  • Requirements needed for product and services
  • QMS audit and review
  • Role of third party auditors/certification bodies

Who should participate?

This course will be of interest to managers in the company who are involved in the management of a QMS and who need to demonstrate leadership relating to the quality function. It will also be relevant to personnel considering implementing a QMS, those who require an overview of the changes to the standard and those in the organisation who wish to enhance their levels of customer satisfaction.

What will I learn?

Participants achieve the following learning outcomes from the programme;

  • Understand the elements of a quality management system such as ISO 9001:2015
  • Understand the requirements of ISO 9001:2015 and the structure of management system standards
  • Know the terms and definitions associated with a QMS
  • Evaluate the context of their organisation
  • Understand the changes made from ISO 9001:2008 to ISO 9001:2015
  • Have knowledge of the level of engagement needed from top management to implement, operate and maintain a QMS
  • Understand the level of resources needed for the operation of a QMS
  • Have an understanding of the level of documented information needed
  • Understand performance evaluation and corrective action and management review
  • Appreciate the importance of improving customer satisfaction

Who are the tutors?

Finbarr Stapleton

Finbarr Stapleton, Antaris, has a B.Sc. in Industrial Chemistry and a Diploma in Occupational Health & Safety and is a member of IOSH. He has over thirty years experience, initially as Laboratory Manager in an Analytical Laboratory, a number of years experience as an EHS Manager in the Food Industry and subsequently in technical consultancy.

He has successfully implemented OHSAS 18001/45001, ISO 9001, ISO 14001 and ISO 50001 in a large number of industries. He has extensive experience of quality management and environmental and health and safety management systems, energy management, waste management as well as environmental and health and safety legislation. He is a qualified Auditor of ISO 9001, OHSAS 18001/ISO 45001, ISO 14001 and ISO 50001 management systems. Finbarr has also extensive experience of energy management systems such as ISO 50001. He has carried out a number of projects on behalf of the Sustainable Energy Authority of Ireland (SEAI).
He regularly carries out audits and risk assessments for client companies. He has also qualified as a dangerous goods safety adviser.

Finbarr has assisted a number of companies in making successful applications to the EPA (Environmental Protection Agency) for an IPPC (Integrated Pollution Prevention & Control) licence and has also carried out Environmental Impact Assessments for a number of companies.

Finbarr also holds an NUI Certificate in Training and Continuing Education. He is the lead tutor for the Nebosh International Certificate and Diploma courses.

Peter Fleming

Peter Fleming is an accomplished EHSQ professional with credible technical insight coupled with best-in-class interpersonal and communication skills. In the last 14 years, he has specialized in the areas of HAZOP, risk assessment, process safety, fire safety and industrial loss prevention. Peter Has worked with over 300 organizations in Europe, China, Middle East, America, Central America primarily focusing on HAZOP studies and Risk Assessment.

Currently, he has been coordinating a number of HAZOP and SIL studies in Jubail and Saudi Arabia. He has also worked as a safety expert responsible for assessing the safety of Ma’aden operations and processes and preparing a safety risk register for Ma’aden Phosphate Company. His work encompassed beneficiation, ammonia, 3 sulfuric acid, 3 phosphoric acid and 4 diammonium phosphate plants. He has also completed a number of HAZOP studies in Saudi Arabia and Qatar for a number of clients.

How do we train and support you?

In-House Courses
For In-House courses, the Tutor will contact the Course Organiser in advance to discuss the programme in more detail in order to tailor it specifically to the organisation.

Course Manual
Delegates will receive a very comprehensive course manual.

Peter Fleming


Peter Fleming


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