ISO 9000 defines a quality process as a ‘set of interrelated or interfacing activities, which transform inputs into outputs.
The purpose of the process approach is to enhance an organisation’s effectiveness and efficiency in achieving its defined objectives. In relation to ISO 9001:2015 this means enhancing customer satisfaction by meeting customer requirements.
This course aims to provide an understanding of the concepts, intent and the application of the “process approach” to the ISO 9001 Quality Management System standard.
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