ISO 9001 Foundation Course: Building Quality Management Skills

Build practical confidence in understanding and applying ISO 9001

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This course is based on ISO 9001:2026. We will provide guidance on the changes from ISO 9001:2015 and what they may mean for organisations during the course.

This practical one-day course gives learners a clear and detailed insight into ISO 9001 and how an effective Quality Management System supports an organisation. Learners explore the principles of Quality Management and the structure of ISO 9001 and develop an understanding of the requirements contained within clauses 4 to 10.

The course moves beyond simply explaining the standard. Through facilitation, discussion, practical exercises and accelerated learning techniques, learners consider how ISO 9001 applies within real organisations. The interactive training style helps learners build confidence in interpreting QMS requirements and applying their learning in their own workplace.

This one-day workshop introduces the core concepts behind quality management before taking learners through the structure and requirements of ISO 9001. The training is practical, fast-paced and interactive with opportunities for learners to discuss how the requirements apply within real organisational settings.

Topics include:

What quality means in an organisational context
Benefits of an effective Quality Management System
Common assumptions and misconceptions about ISO 9001
The seven Quality Management Principles
The 10-clause structure of ISO 9001
Detailed consideration of the requirements within clauses 4 to 10 - Context of the organisation, Leadership, Planning, Support, Operation, Performance evaluation, Improvement
Applying the process approach
QMS documentation and structure

The emphasis throughout is on practical understanding rather than simply learning the wording of the standard. Public courses enable learners to share perspectives across organisations and industries while In-Company delivery can be customised around the organisation's own QMS documentation and examples.

This course is designed for anyone involved in the design, implementation, management or auditing of a Quality Management System based on ISO 9001. It is particularly valuable for learners who are new to QMS requirements as well as experienced professionals who want to refresh or update their knowledge.

Typical learners include:

Internal Auditors: Individuals who plan, conduct or support QMS audits and want to approach their role with increased knowledge and confidence
System Managers: Those responsible for implementing, maintaining or improving an ISO 9001 Quality Management System
Improvement Leaders: Professionals who identify gaps and improvement opportunities and support an effective and compliant QMS
External and Supplier Auditors: Personnel conducting second-party audits who need to evaluate suppliers effectively and professionally
Quality Managers and Quality Engineers: Those responsible for quality activities and QMS performance
Department Managers and cross-functional team members: Those who need to understand how ISO 9001 requirements apply across their organisation

The course is also suitable for anyone seeking to consolidate existing experience or develop quality management knowledge that supports career development.

English Language Competency
A good standard of written and spoken English is important to engage effectively with this programme.

On successful completion of this course, learners will be able to:

Explain what a Quality Management System is and how it can benefit an organisation
Describe the seven Quality Management Principles that underpin ISO 9001
Explain the purpose and structure of the 10 clauses within ISO 9001
Interpret the key requirements contained within clauses 4 to 10
Relate ISO 9001 requirements to processes and activities within an organisation
Apply the process approach when considering the operation of a QMS
Identify opportunities to apply their ISO 9001 knowledge within their own organisation

These outcomes give learners a practical foundation for working confidently with ISO 9001 and for progressing to further quality management or auditor training.

SQT tutors have extensive industry expertise in quality management systems and the practical application of ISO 9001. Each tutor brings real-world experience, sector-specific insights and a passion for practical training. Their focus is on building learner confidence through engaging, hands-on exercises and personalised support.

Tutors use their subject matter expertise to help learners connect ISO 9001 requirements with practical workplace situations and provide guidance on specific questions and challenges throughout the course.

John Collins

John Collins is an experienced Management Systems Coach, Lead A...

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Shane Curran

Shane Curran is an experienced Management Systems Consultant, L...

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Assessment

Assessment takes place continuously throughout the course and is designed to confirm that learners are achieving the learning outcomes as the training progresses. Activities are completed individually and in teams and form part of the practical learning experience.

Assessment activities may include:

Determining the benefits of quality management
Applying the process approach
Exploring the documentation structure of a QMS
Completing an ISO 9001 knowledge quiz

All assessment takes place during course hours with no homework required. Full attendance and participation are required for successful completion.

The course uses facilitated, practical learning rather than relying solely on presentation-based training. Accelerated learning techniques encourage interaction, discussion and collaboration and help learners put ISO 9001 requirements into context. Practical exercises build confidence and enable learners to test their understanding throughout the day.

Support includes:

Pre-training consultation to understand organisational and learner requirements
Customised course content for In-Company delivery where appropriate
Integration of site-specific information such as the Quality Policy and QMS Scope into In-Company courses
Practical individual and team exercises
Course materials that support learning throughout the programme
All coursework and assessment completed during course hours with no homework
Access to experienced subject matter experts who can address practical questions and challenges
On-site and live virtual delivery options for teams
Scheduled live virtual public courses for individual learners

Class sizes are limited to 12 learners to support personalised learning, participation and individual support.

This combination of expert facilitation, practical activities and focused learner support helps participants develop the confidence to apply their learning after the course.

This foundation course provides learners with a strong basis for continuing their professional development in quality management and auditing.

Progression opportunities include:

Internal QMS Auditor training
QMS Lead Auditor training
EMS ISO 14001 training
OH&S ISO 45001 training

The knowledge developed during this course supports progression into more specialised management system and auditor training and helps learners build broader capability across quality, environmental and occupational health and safety management systems.

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Course Code

Q013

Duration

1 training day

Public Price

Virtual Training: €425

Delivery Mode

This programme is delivered by Classroom, Virtual Training, or In-Company training

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