Supervisory Management Skills

This interactive course blends theory with practice to develop confident, competent supervisors. An experiential learning approach is used, allowing learners to apply skills in realistic scenarios and receive constructive feedback. This ensures strong knowledge retention and workplace transfer. 

Key topics include: 

• Understanding the role and responsibilities of a supervisor 
• Motivating and engaging individuals and teams 
• Communication techniques that foster clarity and trust 
• Managing employee performance and addressing non-compliance 
• Escalating issues effectively and consistently 
• Approaches to handling challenging situations and achieving positive outcomes 
• Applying employment legislation and company policy appropriately 
• Practising supervisory skills in a safe, feedback-rich environment 

All topics focus on the direct, practical application of supervisory management principles, ensuring learners can immediately transfer skills to their workplace. The programme can be tailored for in-company delivery to address specific organisational structures, challenges and operational priorities. 

This programme is designed for supervisors at all stages of their career, whether newly appointed or seeking to enhance their existing skills. 

Typical participants include: 

• Shift Supervisors 
• Team Leaders 
• Department Coordinators 
• Junior Managers 

It is suitable for anyone responsible for guiding the work of others and contributing to the achievement of business goals. 

English Language Competency
A good standard of written and spoken English is important to engage effectively with this programme.

On successful completion of this course, learners will be able to: 

• Define the key responsibilities and expectations of the supervisory role 
• Apply strategies to motivate and engage teams effectively 
• Communicate clearly to foster understanding and positive relationships 
• Implement performance management processes and address non-compliance 
• Escalate issues in a timely and consistent manner 
• Apply employment legislation and company policy appropriately 
• Handle challenging situations confidently to achieve mutually beneficial outcomes 

Learners leave the course with practical tools that can be applied immediately in the workplace. 

Our Tutors are highly experienced in supervisory and people management training. Each Tutor brings real-world experience, sector-specific insights and a passion for practical training. Their focus is on building learner confidence through engaging, hands-on exercises and personalised support. 

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  Gina Ryan

  Gina Ryan has over thirty years’ experience in people managem...

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We use a highly interactive, practical methodology rooted in experiential learning. This ensures that every learner has the opportunity to apply new techniques, receive feedback and reflect on personal development throughout the course. 

Support elements include: 

• Pre-training consultation for in-company courses to tailor content to learner and organisational needs 
• Facilitated skills practice sessions recorded for feedback and individual reflection, allowing learners to experiment in a safe, supportive space 
• Guided post-training reflective activities designed to embed learning, support behavioural change and identify future goals 
• Optional personalised coaching sessions (either one-to-one or group-based) 
• Optional DiSC profiling for self-awareness and team effectiveness 
• Live training is available virtually or delivered onsite to suit the needs of the team 

Class sizes are generally limited to 12 participants to support personalised learning and individual support. 

Learners who complete this programme may progress to advanced leadership and management courses, such as: 

• Leading and Managing People - QQI Level 6 
• Management & Executive Development 
• Train the Trainer 

These pathways enable continuous growth and career advancement.