Social Media Archives

Why Root Cause Analysis Often Fails to Fix the Problem

What will you learn? In this article, I explain why root cause analysis should be treated as a learning tool, not just a customer response or paperwork exercise. You will learn: Why issues should be understood before they become incidents or crises How to avoid confusing the pro...

Why Most Food Safety Risk Assessments Do Not Actually Reduce Risk

What will you learn? In this article, Denis Kiely explains why risk assessments often look complete on paper but still fail to reduce inherent risk. You will learn: Why hazard identification and risk assessment are not the same thing Why a risk matrix is only useful if the think...

Operational Excellence, Leadership and Culture: Moving Beyond Firefighting

This is part 2 of a 3-part leadership series on Operational Excellence. By John Ryan In the first article, I described Operational Excellence as a strategy delivery mechanism rather than a toolkit. That way of thinking is essential, but it only works if leaders also understand th...

How Leaders Know Operational Excellence Is Working — And When It Is Not

This is part 3 of a 3-part leadership series on Operational Excellence. By John Ryan After strategy and culture, the question leaders inevitably ask is a simple one: how do I know whether Operational Excellence is actually working? It is a fair question. Most organisations ...

Operational Excellence Is a Strategy Delivery Mechanism – Not a Toolkit

This is part 1 of a 3-part leadership series on Operational Excellence. By John Ryan When leaders talk about Operational Excellence, it is often framed as a set of tools, a training programme or a continuous improvement initiative that sits alongside the day‑to‑day running of...

Older