One of the objectives in the Define Phase of DMAIC, the Lean Six Sigma Methodology is to get Project Stakeholders on board and is a fundamental element of the change management aspect. Getting stakeholders on board here involves getting a strong acknowledgement that a problem or opportunity exists that needs to be tackled. Benchmarking can play a key role in this regard. This could involve for instance;
Irrespective, the sole objective of the Benchmarking Exercise is to get people to recognise there is an issue, it can’t be ignored and there is a better way!
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Submitted by Éamon Ó Béarra
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